SEATTLE Eight months into insurance coverage under the Affordable Care Act and thousands of people in our state are still having payment problems with the Washington Healthplanfinder.

On Thursday Insurance Commissioner Mike Kreidler announced a temporary fix to help those people.

According to a spokesperson for the exchange, about 6,000 accounts, or 10,000 to 15,000 people are still struggling with payment issues. The Washington Healthplanfinder is deploying emergency fixes and conducting audits to try and solve the problems.

The number one priority of this board is to make sure individuals and families get the coverage that they signed up for and paid for, said Melanie Curtis, a board member of the Washington Health Benefit Exchange.

Late Thursday, Kreidler along with Governor Jay Inslee and Richard Onizuka, CEO of the Exchange, announced that customers having technical issues will be able to temporarily bypass the exchange and pay their insurance company directly.

Consumers who are currently experiencing payment problems are advised to do the following:

Contact the Healthplanfinder s Customer Support Center to make sure they are aware of the problems at 1-855-WAFINDER (1-855-923-4633).

Communicate any medical emergencies or urgent prescription needs to the Customer Support Representative.

If you have called in previously, provide your ticket number to the representative.

Finally, you may submit your monthly premium directly to your health insurer.

According to a press released from the Washington Healthplanfinder, those who enrolled in a Qualified Health Plan after April 1, 2014, will need supporting documentation to prove they re eligible for a special enrollment period. Both enrollment information and monthly payments for these customers will not be sent to the insurance company until this information is received and reviewed by Exchange staff.

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