Ticketmaster blunder causes thousands to miss Inaugural Ball

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by TERESA YUAN / KING 5 News

NWCN.com

Posted on January 18, 2013 at 10:51 AM

Updated Friday, Jan 18 at 11:00 AM

REDMOND, Wash. – A Redmond family is among thousands of people who won’t get a chance to attend President Barack Obama’s inaugural ball Monday because of a big mistake by Ticketmaster.

Tickets accidentally went on sale a day before they were supposed to. There was a limited amount of tickets open to the public for $60 on a first-come first-serve basis online.

Ticketmaster thought it was sending out a test email beforehand, but the online ticket sales agent sent out the real email with the link plus codes and passwords.

“I was really shocked and really angry. It was something we were excited about. I was very, very disappointed," said Sharon Ilstrup of Redmond.

Ticketmaster sent an email to admit it made a mistake and took full responsibility. The email also said the company would send out additional information. The Ilstrup family says that never happened.

“Everyone makes mistakes. This was a pretty big one and our main point of disappoint. We wanted a crack at it,” said Blake Ilstrup.

The family thinks Ticketmaster should have voided the tickets and started over or offer more tickets. At this point, none of those options appear to be happening. Dozens of people have posted their frustrations on the 2013 Presidential Inauguration Committee’s Facebook page.

In the meantime, the family will be attending the President’s Inauguration and the parade on the mall. They secured those tickets through Washington state representatives.

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