Penguin Windows closing several locations

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by GLENN FARLEY / KING 5 News

NWCN.com

Posted on February 1, 2011 at 12:49 PM

Updated Tuesday, Feb 1 at 7:04 PM

SEATTLE – An executive with Penguin Windows confirms that the company is closing its corporate office and distribution center in Mukilteo, another office in Lakewood and an office in Boston, Mass.

One operation in Vancouver, Wash. will remain open.

The company is saying very little, but they may issue a press release in the next few days, according to an executive that would not give his name.

It's not yet known how many employees will be affected. But one employee leaving the Mukilteo location Tuesday morning says betweeen 20 and 30 work in the building that also serves as a distribution center.

In March of 2010, the state Attorney General's Office reached a settlement with Penguin over sales practices and claims made in ads. The AG accused Penguin of misrepresenting its products, making false claims about the energy savings customers would achieve, and misleading consumers into thinking that the in-home appointments they set up with Penguin were something other than sales calls.  Some of those sales calls would last up to four hours and consumers complained the Penguin salesmen wouldn't leave.

The state's complaint said Penguin's advertisement claims that its windows would save homeowners at least 40 percent on their monthly heating and cooling bills were false and that Penguin had no reasonable basis to support them.

Penguin denied any wrongdoing as part of the settlement filed in King County Superior Court but agreed to restrictions on its marketing tactics.

On Tuesday afternoon, the Attorney General's Office said since the settlement, the agency has received five or six additional complaints over similar issues concerning energy claims and sales tactics.   An attorney who represented the state in the case says Penguin knows that it is subject to a follow-up investigation to ensure compliance.

For more information on back money or merchandise after a store goes out of business, visit the Washington Attorney General's website by clicking here.

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