WA Healthplanfinder finds no problems with payment system

WA Healthplanfinder finds no problems with payment system

Credit: KING

Washington state's health exchange, Washington Healthplanfinder

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by ELISA HAHN / KING 5 News

NWCN.com

Posted on December 10, 2013 at 9:07 PM

Washington Healthplanfinder officials say they’ve finished their investigation after some enrollees said the website mistakenly debited their accounts.

Shannon and Josh Bruner claimed the Washington Healthplanfinder website debited their premium two weeks too early.

The Healthplanfinder staff investigated their case and could find no problems with the payment system, and that their records show the Bruners scheduled the earlier date as their payment date.

A spokesperson says enrollees received several email notifications to confirm the payment date for their premiums, but admits that because the site has been down for much of last week, that it would have been difficult for any enrollee to login to read those messages.

The finance department is willing to work with the couple to provide a refund if necessary.
 

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