Washington Healthplanfinder officials say they’ve finished their investigation after some enrollees said the website mistakenly debited their accounts.
Shannon and Josh Bruner claimed the Washington Healthplanfinder website debited their premium two weeks too early.
The Healthplanfinder staff investigated their case and could find no problems with the payment system, and that their records show the Bruners scheduled the earlier date as their payment date.
A spokesperson says enrollees received several email notifications to confirm the payment date for their premiums, but admits that because the site has been down for much of last week, that it would have been difficult for any enrollee to login to read those messages.
The finance department is willing to work with the couple to provide a refund if necessary.