DirecTV settles with AG over complaints



Posted on December 14, 2010 at 2:35 PM

Updated Tuesday, Dec 14 at 6:36 PM

SEATTLE -- Shannon Isles was charged an early termination fee from DirecTV, after a technician said he couldn't get the service.

"Nobody else has one because all of the trees and branches hanging over from the yards on the other side of the fence," said Isles.

After hearing thousands of complaints about DirecTV, the Washington state Attorney General's Office decided to sue the company last year. On Tuesday, a settlement was reached.

"I think it's really great for Washington consumers. It requires that the company change its business practices, the practices that got them into trouble to begin with," said attorney Paula Selis, who argued the case for the state.

All DirecTV customers who have filed or will file complaints about the company with the AG's office from January 2007 to around May 2011, that remain unresolved, will be part of the settlement.

You should file if:

  • You were charged an early termination fee and you couldn't get the service
  • You paid more than the advertised promotional price for DirecTV and weren't told about the rebate
  • The term of contract was extended without your agreement

Selis says don't guess. If you have an unresolved issue, file a complaint.

DirecTV will also pay the state $1 million. The settlement will not be official until Thursday. If you're one of thousands who've had issues, contact DirecTV again. Just for good measure, make sure you contact the AG's Office, too. If you're still having problems after that, contact me.

File a complaint with the Washington Office of the Attorney General