101-year-old woman denied coverage over hearing aid replacement

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by JESSE JONES / KING 5 News

NWCN.com

Posted on April 4, 2011 at 5:12 PM

Updated Monday, May 2 at 11:21 AM

MARYSVILLE, Wash. – Lena Morgan has seen a lot in her 101 years. Born in Battle Ground, Wash., she married Mel Morgan in 1936 and started a dairy farm.

"He didn't know how to milk a cow and neither did I," Lena said, laughing.

"So the farming wasn't working too good," said Lena's daughter, Diane.

The couple stuck it out in the dairy business until Diane and their son, Brian, left the house.

"I went back to college and became a nurse," said Lena.

After helping ailing people for a living, Lena is now the one who needs help.

"Has life been harder without your hearing aid?" Diane asked.

"Of course it has," Lena said. "Things go on and I don't know anything about it."

In January, Lena's Miracle Ear hearing aid was crushed by her nursing home. She bought it less than two years ago.

On her purchase agreement, the company had a loss and damage warranty that's still good, right?

Wrong.

"Right away after it was broken, there was nothing. They wanted me to pay $1,600 for a new instrument," said Diane, Lena's daughter.

Diane says Miracle Ear then reconsidered and agreed to replace the hearing aid, but only after the 101-year-old paid one-quarter of the cost -- $400.

"They are trying to get out of paying for a new hearing aid," said Diane.

So Lena and Diane got a hold of me and I contacted Miracle Ear. The company says Lena should have received more detailed information about the warranty when she bought the hearing aid. But as a gesture of goodwill, they are waiving the fee.

"After all, I am 101 and it seems to me like they'd want to replace it," said Lena.

A new hearing aid for Lena has been ordered and she should get it soon.

If you buy anything that includes a warranty, make sure you get a copy of it before you go home.

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