When we first reported that Crossroads Appliance had shut their doors last week, they told us in a statement it was only temporary. Today, they sent us an e-mail telling us it's permanent.
"I was crying. I had no idea what we were going to do and the thought of losing that much money was beyond belief."
Charlene Curtis's kitchen is in the middle of a remodel. The problem is, the store she bought $8,000 worth of appliances from is in full demolition mode.
See, Crossroads Appliance is now closed for good.
In a statement out this afternoon, the company says, "We have been working closely with our secured creditors to structure a plan to meet our obligations to everyone based on their legal standing.
Unfortunately, at this time we are struggling to meet all of our obligations."
When the company shut its doors and spoke of reorganization last week, customers like Mike Orendorf, who was out $14,000, couldn't believe he could lose it all.
"I'm sick to my stomach, and disappointed that another human being could treat people like that," he said.
"We're in a bad economy right now. Doesn't matter how good your brand is, but anything can happen today and companies can in fact go belly-up," said Attorney Generals' Office spokesperson Kristen Alexander.
She adds that customers who made purchases with credit cards can ask their card company to cancel the charges. But if you paid cash for an item that needed to be ordered, that's another story.
The lesson here: Only pay cash for items you can take home that day.
So I checked state records and found the office listed for one of the directors of the business. I had some basic questions and, like most of Crossroads Appliance customers, was treated to few answers and a shut door.
After some work, and doggedly chasing down the company, Charlene just got her goods. Now the company is asking customers who've purchased items and have not received them to request it in writing to: Crossroads Appliance, P.O. Box 1040, Renton, WA 98057.
Include copies of your invoice and method of payment. We are making progress on responding to these requests; however, we have very limited human and financial resources and it may take as long as 60 days to process every request. If you have left a voicemail with Crossroads, we will call you back by the end of this week with more information on your situation.
Customers who have paid for their appliances in full are encouraged to call (425) 746-0550 and select option "2."
The following is a statement from Crossroads Appliance:
After careful consideration and discussions, it is with sadness that we announce the closing of Crossroads Appliance and TV, Inc. We have been working closely with our secured creditors to structure a plan to meet our obligations to everyone based on their legal standing, including our customers. Unfortunately, at this time we are struggling to meet all of our obligations. Thank you for your patience during this difficult time.
The Crosssroads Team