1. I've forgotten or lost my password. What do I do?
To change your password, click on the “MemberCenter” link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the “Go” button. You will be taken to the MemberCenter home page. The first section is called “My Account.” Click on the “Change Password” link and follow the instructions. Please note that your new password must be six characters long.

If you have forgotten your password, click on the “MemberCenter” link located at the top right-hand corner of the Web site. Click on the “Forgot Password” link. You will be prompted to enter your e-mail address. Please enter the e-mail address you used to register on our site. Click “Submit,” and a new password will be sent to that e-mail address. To change the automatically generated e-mail, follow the instructions listed above.

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2. How can I get answers to questions about registration?
Please see our separate list of Frequently Asked Questions about registration. http://www.nwcn.com/helpcenter/faq-registration.html

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3. How do I submit news tips, contact the TV station and contact the Web site?
You may send press releases to NWCN via viewercenter@nwcn.com.

Phone numbers:

For other issues, see the pages below for more contact information.
For NWCN: http://www.nwcn.com/about/contactus-tv.html
For NWCN.com: http://www.nwcn.com/helpcenter/contactus

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4. How do I apply for a job or internship with NWCN?
For employment or internship opportunities at NWCN, please see our job listings section at http://www.nwcn.com/jobs/.

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5. What if I have other questions or comments about NWCN.com?
We welcome your feedback and would be happy to answer any questions about NWCN.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.nwcn.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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Frequently Asked Questions about KING 5 on TV

1. Where can I find NWCN's broadcast schedule?
NWCN.com provides an updated calendar of all NWCN programs schedule. Click here to view the TV schedule.

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3. How can I obtain a copy of a NWCN news program or broadcast?
For a video tape copy of a NWCN news program, please contact lschmidt@nwcn.com or call (206) 448-3983.

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4. Where do I submit a news tip?
We appreciate your help in identifying local news stories. To provide our online and broadcast news teams with information about current or late-breaking news, please e-mail us at nwnews@nwcn.com

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5. If I have a question or comment about a NWCN newscast, who do I contact?
For any questions or comments about a newscast or particular story, please e-mail us at nwnews@nwcn.com.

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6. Do you provide streaming video on your site?
At NWCN.com, we deliver video content and specific video news stories from NWCN newscasts. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

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7. How do I watch streaming video online?
Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.
To access this free software, please go to http://www.microsoft.com/windows/windowsmedia/players.aspx. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline "Get the Latest!". From there, you simply click on the download link and follow their directions.
Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - select the appropriate link (matching your Mac version) and download the software by following their directions.

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8. Why do some of the Web camera or radar images seem out of date on NWCN.com?
Our Web site's radar and camera images are continuously updated minute-by-minute. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.

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9. Can I schedule a tour of NWCN's facilities?
To schedule a group or individual tour of NWCN's facility, please call (206) 448-3521.

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10. What if I have other questions or comments about NWCN?
We welcome your feedback and are happy to answer any questions about NWCN. Please contact NWCN at (206) 448-5555. NWCN's customer service is available during regular business hours, 8 a.m. to 5 p.m., Monday through Friday.

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Frequently Asked Questions about Registration

1. Why does NWCN.com require a membership to access certain sections of the site?

When you complete NWCN.com's simple one-time membership process, you receive instant access to all areas of our site without needing to signup again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your membership helps us better understand you, our customer. Like other Web publishers, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little bit about you, we can begin building our site that's more informative and tailored to your interests. In addition, we can better define our customer-base and make our site an attractive advertising option for advertisers.

NWCN.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit.

2. What is a cookie?

A "cookie" is a small piece of information that enables us to automatically recognize you as a member when you return to NWCN.com.

By seeing your cookie, we can instantly determine your preferences and make your visit quick and easy.

3. Why does NWCN.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to NWCN.com, we set a cookie that tells us who you are. Every time you go to a page on NWCN.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have purchased a Classifieds ad. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to NWCN.com automatically without entering your membership password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our homepage or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a member; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-sign up to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our Privacy Policy.

4. What information will you be tracking along with my cookie?

NWCN.com, like many other web publishers, tracks the activities of visitors to its site. This activity is tracked for many reasons - such as monitoring ease of use of a site and tracking popularity of particular sections. NWCN.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make NWCN.com an attractive advertising medium for our advertisers.

5. What are you doing to protect my privacy?

NWCN.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information. To protect it, we have adopted a set of strict regulations and guidelines - our Privacy Policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are between the ages of 40 and 50, and so on with our advertisers so that they can better target their advertising messages. In addition, your information is safely stored behind a secure system that is inaccessible to outside parties. For further details about our privacy guidelines, please see our Privacy Policy.

6. Will I receive unsolicited e-mail if I accept your cookies?

If you have opted to receive special offers and exclusive promotional material, you will be sent customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from NWCN.com or our advertisers, please log in at http://www.NWCN.com/sharedcontent/registration/membercenter.jsp and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice, by going to http://www.NWCN.com/sharedcontent/registration/membercenter.jsp and clicking on View My Account. You can cancel delivery at any time.

7. Will I receive unsolicited e-mail if I signup on your site?

If you have opted to receive special offers and exclusive promotional material, you will be sent any customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from NWCN.com or our advertisers, please go to http://www.NWCN.com/sharedcontent/registration/membercenter.jsp and click on e-mail options. If you're currently receiving special promotional e-mail and would like to discontinue that service, simply update your choice by going to http://www.NWCN.com/sharedcontent/registration/membercenter.jsp and clicking on View My Account. You can cancel delivery at any time.

8. How can I remove myself from your database?

To completely delete your account, please sign into the MemberCenter by clicking on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and password, and click on the "Go" button. You will be taken to the MemberCenter home page.

Under the "Help Center" section, you will see a link called "Delete my Account." Click on this link. Next, click on the link "Delete My Account."

Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to signup again.

9. What if children try to signup on your site?

In order to be compliant with the Childrens' Online Privacy Protection Act (COPPA), NWCN.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the signup process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

10. What happens if someone is not truthful in the signup process?

Your answers help us to tailor advertising and editorial content that will interest you. The information that you provide on the signup form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you.

11. Why is all information required on the membership form?

We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally relevant to you and tailored to your interests. And we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

12. How are you going to use this information?

We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our members, we give our advertisers a better understanding of who is viewing their advertising.

13. Are you going to sell or share my personal information?

We share aggregated information about our members with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer base, making our site an attractive advertising option for advertisers.

14. How long are you going to be keeping this information?

NWCN.com plans to keep this information as long as you are an active member of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

15. Will you be using my name or e-mail address to solicit anyone else?

We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, NWCN.com runs promotions where we invite you to tell your friends about NWCN.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

16. Will my e-mail address or name appear anywhere on your site?

Yes, your member name will be used that you input during the signup process as well as if it is part of a legitimate news story.

17. How can I change my account information?

To change your account information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. There are four sections that will help you modify your account. Click on the appropriate link that is necessary to modify your account information and follow the instructions. The system will automatically update itself once you've made your changes. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST). A customer service agent will be able to assist you.

18. I requested a new password, but it was never sent to me.

When you use the "forgot password?" feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some e-mail providers classify these e-mails as spam, junk or bulk e-mail. If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from helpcenter@belointeractive.com. The subject line is "Your new password." If you do not find an e-mail from us, please contact our customer service center at helpcenter@belointeractive.com, because the e-mail may have been automatically deleted.

19. I am a member, so why am I being asked to signup again?

One reason you may be asked to signup again is that the cookies we use to recognize members may have been deleted or may have expired. You do not need to go through the entire membership process; you only need to sign in again. To sign in, look for the shadowed box with the title "Already a member?" located on the right-hand side of the membership form. Enter your username and password, click on 'Go' and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.

Another reason you may be asked to complete the signup process again is for a contest or SMS but this should only occur once.

20. Why does the system not accept my e-mail address?

Please check your e-mail address for accuracy. If correct, you may already be a member with us. Click on the "Forgot Password?" link on our membership page (in the "Already a Member?" box). Enter the e-mail address you used to signup and click "Submit." A new password will be e-mailed to the address you typed in. If you can't find your new password in your e-mail box, please check your spam, junk or bulk e-mail folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

21. I want to change my password. What do I do?

To change your password, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password. Then click on the "Go" button. You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change Password" link and follow the instructions. Please note that your new password must be six characters long.

22. I don't want to be contacted by advertisers. How do I get my name off your contact list?

To change your contact information, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-Mail Options." Click on the "Contact Options" link and follow the instructions. If you choose, you will not longer receive e-mails from advertisers. If you are still having problems, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

23. How do I unsubscribe to a newsletter or other products?

If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in. You will be taken to the MemberCenter home page. The second section is called "My E-mail Options." Click on either the "E-mail Subscriptions" or "MySpecialsDirect" link and follow the instructions. Once you submit your changes, your updated information will be saved.

Please know that you may cancel delivery at any time. Allow two business days for processing. If you are still having problems after a few days, please contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

24. How secure is this Membership process? Will anyone be able to steal my e-mail or contact information?

Our Web site signup process is very protected. We take extraordinary steps to ensure that our Web site is protected from hacking or other illegal activity. Your membership account is included in that protection. NWCN.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers.

25. If you are customizing your content to me, does this mean that I don't get to see some of your site?

No. Membership ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

26. How do I get a question answered that is not in the FAQ?

We welcome your feedback and would be happy to answer any questions. Contact us directly through our Help Center Feedback Form. You can also contact us at 214-977-7082 or 1-866-400-5750, between 8 a.m. - 5 p.m., Monday through Friday (CST).

Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with NWCN.com?
Please complete our online Help Center Feedback Form (http://www.nwcn.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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2. How do I make NWCN.com my Start Page?
Use the "Make Me Your Homepage" link in the left-hand column on the home page of NWCN.com.

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3. I have a new e-mail address, so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.nwcn.com/helpcenter/contactus
To change your other account information please go to http://www.nwcn.com/sharedcontent/registration/membercenter.jsp, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required to log-in using your new e-mail address when accessing your account or subscribing to services.

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4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

If you need further technical assistance, please contact us by completing the online Help Center Feedback Form (http://www.nwcn.com/helpcenter/contactus). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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Frequently Asked Questions about TicketCenter

1. What is TicketCenter?
TicketCenter, powered by LiquidSeats, Inc., is the premier provider of ticketing software and solutions to purchase tickets online safely and securely for sports teams, performing arts, media companies, university athletic programs, event producers and more. LiquidSeats acts as the financial intermediary and takes responsibility for the physical transfer of the tickets, leveraging its relationships with leading technology partners.

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2. Are there any fees associated with buying and selling tickets?
The seller will incur a 15% service charge. No fees are added for the buyer.

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3. How do I sell my tickets?
If you are ready to become a seller, click "Sell Your Tickets" to create a seller's account. You will then select the event and location for the tickets you want to sell. If you are not a member, you will be asked to register.

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4. I am a seller, why do you need my credit card?
We use your credit card information to verify your identity. Using the credit card processing network, we will verify that the name and billing address you entered match the name and billing address on the credit card. We will not charge you anything to register. We require this of everyone selling to create the safest, most secure marketplace possible. Entering your credit card is safe, as we utilize the latest encryption technology available.

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5. Can I sell tickets the same day as the event?
In some markets we offer "Same Day Sales" which allows you the amazing ability to sell tickets up to the morning of an event. As soon as your transaction is complete, we'll contact you by either email or telephone to schedule a pickup at the location you've specified. One of our Same Day Delivery Services will then meet you at that location, verify the tickets, and deliver them to will call for the buyer to pick up. It really is that simple and we guarantee you'll never be charged a thing. This service is offered in a few select markets where we have couriers on hand to complete Same Day Sales. In other markets, the last day tickets will be listed on the site will be 3 business days before the event. This is in order to allow for on time delivery before the event.

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6. How do I buy tickets?
Use the TicketCenter link in the left column of this site's home page to get to the TicketCenter area. Then you need to register by clicking the "Login/Register" button on the StubHub navigation bar located on the right side of the page and then click "Sign Up Now." (Note: Because this service is provided by an outside party, your TicketCenter user account is different from your account for our site. If you have registered with our site, you will still need to register with TicketCenter.) The next page will prompt you to fill in your First Name, Last Name, the Email Address that you check most often, and make up a login name and password. Then fill out all address information, phone numbers, birth date (in order to verify you are over 18), and what type of email format you would like to receive messages in (if you are unsure select Text). You can uncheck the box if you do not wish to receive information from us.

Finally, read the User Agreement and check the box if you agree to it. Then click "Register Now" and click "Continue" on the next page. You will be returned to the original page you were on before you began the login process.

Once you find your tickets, you will get the specific seller, pricing and location information. At this point you will also see whether the seller has chosen to sell their tickets in an auction or at a fixed price. When you're ready to buy, click the "Purchase" button or the "Bid" button to get in on the auction action. Your credit card is not charged and the seller is not paid until delivery is confirmed via our fully trackable delivery methods.

When bidding, enter your maximum bid in the bid box. Then, click on the "Bid" button. We will now bid on your behalf up to your maximum bid.

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7. Do I have to use a credit card to buy tickets?
Yes, all purchases made must be made with a valid credit card. Visa, MasterCard, American Express and Discover are accepted.

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8. How do I receive my tickets?
We ship using FedEx 2-Day, FedEx Overnight, and Same Day Sales delivery to will call (in some markets) to get your tickets to you. All methods are fully trackable. We will have your tickets shipped in the least expensive way possible given the time frame between when you purchase your tickets and the time and date of the event. For this reason, we do NOT ship via any other methods, including U.S. mail.

Regardless of which shipping/delivery method is used, everything is fully trackable and we will keep you informed. We will send you an email with your shipping and tracking information as soon as it is shipped. The seller is not paid until after you receive your tickets to ensure you receive the exact tickets you ordered in a timely manner.

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